The LIA Lab Complaints and Appeals Process

It is the policy of the LIA Laboratory, to implement prompt and effective action in response to any form of complaint which may be made in respect to any services provided.

In the event of a complaint the complainant shall put their complaint in writing through post or email to;

LIA Laboratory Ltd
Stafford Park 7
Telford
Shropshire
TF3 3BQ
Email: [email protected]

Alternatively, you can contact us here
Upon receipt of a complaint, the complainant will be informed of receipt of the complaint and timescales for investigation and response.
 
The process for appeals operates in the same way as complaints where any appeals shall be put in writing to the Laboratory. To ensure impartiality the appeal investigation will be conducted by personnel who were not involved in the original complaint process.
 
Further details of the complaints and appeals process is available upon request.

LIA Laboratory - 01952 290 907
for any laboratory testing, certification and LIA lab-related enquiries