Emotional Intelligence

Emotional Intelligence is a critical skill that empowers you to understand and manage your emotions while effectively connecting with others. This course offers an exploration of EI’s core components, providing you with the knowledge and tools to improve your emotional self-awareness, regulate your emotional responses, and foster empathy in your interactions.

Through a combination of engaging content, reflective exercises, and practical applications, you’ll learn how to recognise and interpret emotions in both yourself and others. The course will guide you in applying EI strategies to handle emotions constructively, enhancing your decision-making and communication skills. You’ll also explore how to identify and address unconscious biases, ensuring more inclusive and effective leadership practices.

By the end of this course, you’ll be equipped to integrate Emotional Intelligence into your daily leadership approach, leading to more meaningful relationships and better outcomes in both your personal and professional life.

Delivery Method

Self-paced, online

Who Is It For?

Perfect for those who wish to progress into or are already in leadership, management, or supervisory roles, or those who are keen to understand more about being more resilient.

Learning Outcomes

By the end of this course, you will be able to:

• Articulate the fundamental concepts of Emotional Intelligence (EI)
• Recognise and interpret emotions in yourself and others
• Apply EI strategies to manage your emotions effectively
• Identify and address unconscious biases within personal and professional contexts
• Reflect on and develop personal communication styles

This course also contributes to achieving the behaviour elements of the ICEL Competency Scheme, specifically:

• Work within the limits of your own capability and seek advise from others when those limits are exceeded
• Demonstrate personal responsibility and accountability whilst carrying out your work
• Undertake personal development activities to maintain currency of competence

Next Steps

This course forms part of our ‘Inner-Strength’ leadership development framework, you may be interested in the following courses:

• Agile Thinking
• Resilience